Terms and conditions

SPECIALIZED BICYCLE COMPONENTS Philippines LTD.

 

TERMS AND CONDITIONS of sale

 

Payment Methods

Specialized.com.ph will accept the following forms of payment: Credit/Debit cards via Paymongo and store credit.

Credit/Debit card payments will be coursed through Paymongo. Your card is pre-authorized at the time of making your order, with the payment being taken from your card once the order has been processed, upon sending the acknowledgement or confirmation email.

 

Delivery and Shipping

Orders are processed daily from Monday to Friday. All orders placed after 08:00 AM during Fridays, weekends and holidays will be processed on the next business day. Once your order has been processed, you will be provided with an order tracking number, which will be indicated in the confirmation or acknowledgment email that will be sent to you. You may check your order status with the tracking number provided to you. Your order will be prepared for shipping once it has been processed, and may be tracked by contacting specialized.com.ph viaride.specialized@gruppo.ph or on Facebook Messenger.

Specialized.com.ph operates only in the Philippines; delivery addresses outside of the country will not be processed.

Orders within Metro Manila are delivered within 7 business days from placement of order, and orders placed for delivery outside Metro Manila are delivered within 7-18 business days, highly dependent on courier shipping schedule, except in case of force majeure and fortuitous events.

 

Return and Exchange Policy

You may return your item/s within 7 days from the delivery date. We accept exchanges/returns under the following conditions:

  1. For orders where the wrong item was delivered, we will exchange the product with the proper order item, or issue a refund.
  2. For item/s were damaged upon delivery, we will exchange the damaged product with an undamaged product, or issue a refund.
  3. We accept exchanges on items that fall under requests to change size for the following categories:
    1. Apparel
    2. Helmet
    3. Footwear

For these exchanges, the courier costs to send the item to the warehouse, and to sendthe new item back to the customer will be paid for by the customer.

Gruppo Innovare Corporation reserves the right to reject returns that did not meet these standards.

E-mailride.specialized@gruppo.ph with the Title: “Return/Exchange” inclusive of photos of the package and its contents. Once we have received your email, we will review the request and photos. We will then inform you of the next steps on returning the item once approved. Refunds for the purchase will be in the form of store credits on your personal account in Specialized.com/ph while shipping for product exchange will be shouldered by the customer. All requests are processed within 12 business days.

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